Betili Company Privacy Policy — Your Information Is Completely Safe With Us

By using Betili Company's website and services, you agree to this Privacy Policy. Betili Company operates a trusted online betting platform for users in Bangladesh, and we believe the protection of your personal information is a fundamental right.

This Privacy Policy explains what types of data Betili Company collects, why it is collected, how it is used and protected, and what rights you have. This policy applies to the betilicompany.com website, the mobile app (if applicable), and all Betili Company services.

Betili Company collects user data through various means. The types of data collected are detailed below:

Information provided directly by you:

• Full name, date of birth, and gender
• Mobile Number & Email Address
• Residential Address (District, Upazila)
• National ID card or passport number (for KYC verification)
• Payment Method Details (bKash/Nagad/Rocket Account Number)

Automatically Collected Information:

Betili Company collects your information only for specific and legitimate purposes. Below is a detailed breakdown of what data is collected and how it is used:

• Account Management: Your mobile number and email address are used for registration, login, password reset, and account security.
• Identity Verification (KYC): Identity verification before withdrawal is mandatory under Bangladesh's financial regulations. Your NID or passport information is used solely for this purpose.
• Financial Transaction Processing: Your payment details are used to process deposits and withdrawals successfully.
• Customer Service: Your account and transaction details are used to resolve issues quickly.
• Fraud Prevention: Device and login data is analyzed to detect multiple accounts, bonus abuse, or unusual activity.
• Responsible Betting: Betting behavior is analyzed to detect signs of addiction and provide the necessary support.
• Promotions & Offers: To send you relevant offers based on your preferences (only with your consent).
• Legal Obligation: Providing information in response to lawful requests from tax authorities or law enforcement agencies.

Betili Company never uses your data beyond the purposes stated above. Every piece of information we collect has a clear and legitimate reason behind it.

Betili Company uses industry-standard technology and processes to keep your data secure. The core components of our security framework are outlined below:

• Encryption: All data is secured with 256-bit AES encryption both at rest and in transit. The website uses TLS 1.3 protocol.
• Firewall & Monitoring: Our servers are protected by advanced firewalls, intrusion detection systems, and 24/7 monitoring.
• Access Control: A strict role-based access control (RBAC) policy is enforced. Only authorized personnel can access specific data on a need-to-know basis.
• Regular Audits: System security is regularly audited by third-party auditors.

Data Retention Period:

Betili Company does not sell your information to advertisers or any third party for commercial purposes. However, limited information may be shared in the following circumstances as part of normal service operations:

• Payment Processors: Required information is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions. This information is used solely for transaction purposes.
• Technology Service Providers: Trusted technology partners providing cloud hosting, cybersecurity, and analytics services process data in a limited and secure manner.
• Legal Obligation: Information may be disclosed in response to court orders, government directives, or lawful requests from law enforcement agencies.
• Fraud Prevention: Limited data may be shared with industry-wide fraud prevention networks, but this does not reveal any personal identity.

All third parties that Betili Company works with are bound by the same privacy standards and are contractually obligated. No third party may use your information for their own commercial purposes.

Cookies and similar technologies are used to enhance your experience on the Betili Company website. Cookies are small text files stored in your browser. Betili Company uses the following types of cookies:

• Essential Cookies: Used for login sessions, security tokens, and core site functionality. Disabling these will prevent the site from working properly.
• Functional Cookies: Used to remember your language preference, saved locations, and personalized settings.
• Analytics Cookies: Used for website traffic analysis and service improvement. These cookies do not directly identify you.
• Marketing Cookies: Used to show you relevant offers based on your preferences. These are entirely optional.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may prevent some services on Betili Company from functioning properly.

Betili Company believes every user should have full control over their own data. At Betili Company, you have the following rights:

• Right to Access: You may request details of the information Betili Company holds about you at any time.
• Right to Rectification: If any of your information is incorrect, you may request a correction. Updates are typically completed within 7 business days.
• Right to Erasure: Upon closing your account, you may request deletion of all personal data that is not subject to legal retention obligations.
• Right to Restrict Processing: You may request that your data be used only for specific, limited purposes.
• Right to Data Portability: You may request a copy of your data in a commonly readable format (CSV or PDF).
• Right to Object: You may object to your data being used for marketing purposes, and Betili Company will stop doing so immediately.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time; however, this does not affect the legality of any processing carried out before the withdrawal.

To exercise these rights support@betilicompany.comemail us at. Betili Company will respond within 30 business days.

Betili Company strictly prohibits anyone under 18 from registering or using its services. Betili Company does not knowingly collect any information from minors.

• Age is verified at registration by checking your date of birth.
• If a user is found to be underage, their account will be closed immediately.
• If any minor's information has been collected, it will be deleted immediately.
• Parents may request the deletion of their child's data.

Betili Company may update this Privacy Policy at any time as needed. If significant changes are made, Betili Company will notify you through the following means:

• By displaying a clear notice on the website.
• By sending a notification to your registered email address.
• Via pop-up notification after logging in.

Continued use of Betili Company's services after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact Betili Company's data protection team directly. We take every concern seriously and respond promptly.

• Email: support@betilicompany.com
• Live Chat: After logging into the platform, click the live chat icon.
• Response Time: 24 hours for general requests, 30 business days for data-related requests.

For more information, visit our FAQ Page, Terms & Conditions and Responsible Gaming View Page.